Privacy Policy

At Dubai Family Tours, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book tours online, or buy attraction tickets through our services.

Information We Collect

Personal Information

When you book tours online or buy attraction tickets, we may collect the following personal information:

• Full name and contact details (email address, phone number)
• Billing and shipping addresses
• Payment information (credit card details, billing address)
• Date of birth and nationality (required for certain attractions)
• Emergency contact information
• Special requirements or accessibility needs

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• IP address and location data
• Browser type and version
• Operating system information
• Pages visited and time spent on our website
• Referring website information
• Cookies and similar tracking technologies

How We Use Your Information

We use the collected information for the following purposes:

• Processing and confirming your bookings for Dubai attractions
• Providing customer support and responding to inquiries
• Sending booking confirmations and important updates
• Processing payments and preventing fraudulent transactions
• Improving our website functionality and user experience
• Sending promotional offers, including our 50% discount for first-time customers
• Complying with legal obligations and regulatory requirements
• Analyzing website usage to enhance our services

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our business, including:

• Payment processors for secure transaction handling
• Tour operators and attraction venues for booking confirmations
• Email service providers for communication
• Website hosting and maintenance services
• Customer support platforms

Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Data Security

We implement comprehensive security measures to protect your personal information:

• SSL encryption for all data transmission
• Secure payment processing through certified providers
• Regular security audits and vulnerability assessments
• Access controls limiting employee access to personal data
• Secure data storage with backup and recovery procedures
• Regular staff training on data protection practices

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for website functionality and security
• Performance Cookies: Help us analyze website usage and improve performance
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Opt-out: Unsubscribe from marketing communications at any time
• Restriction: Request limitation of processing in certain circumstances

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Booking information: Retained for 7 years for accounting and legal purposes
• Marketing preferences: Until you opt-out or request deletion
• Website analytics data: Aggregated and anonymized after 26 months
• Customer support records: Retained for 3 years for service improvement

International Data Transfers

As Dubai Family Tours operates internationally, your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during international transfers, including:

• Adequacy decisions by relevant data protection authorities
• Standard contractual clauses approved by regulatory bodies
• Certification schemes and codes of conduct

Children's Privacy

Our services are designed for families, and we take special care to protect children's privacy. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

Your continued use of our services after policy changes constitutes acceptance of the updated terms.

Governing Law

This Privacy Policy is governed by the laws of the United Arab Emirates. Any disputes arising from this policy will be resolved in the courts of Dubai, UAE.